International Delivery

Our international shipping charges are based on a flat rate cost which is automatically calculated during the checkout process once the delivery destination country has been selected. All international orders will be delivered within 5-7 working days from the date of dispatch. European deliveries are usually made within 2-7 working days.

Orders placed before 12pm midday (GMT) Monday - Thursdays will be dispatched by international courier on the same day.

Orders placed after the 12pm midday (GMT) cut off time will be dispatched the following working day*. Please note that we do not dispatch or deliver at weekends.

*Subject to card authorisation and stock availability.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Molton Brown is not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns costs. If the returns cost exceeds the products value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.
 

International Delivery Charges
 

Our international delivery charges are calculated by destination country and then by weight of order. Please locate the delivery zone for your country in the table below, then see below for the delivery charges by weight for each delivery zone.

 

BPACK WORLD LIGHT

International Delivery Zone Charges by Weight:



Delivery Zone   Delivery Countries   Average delivery times (Mon-Fri)
Zone 1   Belgium, Ireland, Luxembourg, Netherlands, France, Germany   From 2-3 days
Zone 2   Rest E.E.C   From 2-3 days
Zone 3   Rest of Europe + USA   From 3-5 days
Zone 4   Rest of the World   From 5-7 days



    0 – 350 g   + 350 g- 1 kg   +1 – 2 kg
Zone 1   € 10,20   € 15,00   € 19,92
Zone 2-3   € 12,60   € 17,40   € 29,88
Zone 4   € 15,00   € 25,20   € 49,80



BPACK WORLD

International Delivery Zone Charges by Weight:



Delivery Zone   Delivery Countries   Average delivery times (Mon-Fri)
Zone 1   Belgium, Ireland, Luxembourg, Netherlands, France, Germany   From 2-3 days
Zone 2   Rest E.E.C   From 2-3 days
Zone 3   Rest of Europe + USA   From 3-5 days
Zone 4   Rest of the World   From 5-7 days



    0 – 5 kg   +5 - 10kg   +10 – 20kg   +20 – 30kg
Zone 1   € 17,40   € 29,88   € 45,00   € 54,00
Zone 2   € 37,20   € 55,80   € 90,00   € 114,00
Zone 3   € 37,20   € 74,40   € 111,60   € 148,80
Zone 4   € 74,40   € 148,80   € 223,20   € 297,60



Delivery & Returns

All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date or collection will be made from the depot. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Point de Rose reserve the right to charge you again for any return and re-send costs that we incur.

Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.

Cancellations & Returns


Distance Selling Regulations

 

Under the EU's Distance Selling Regulations, customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge.

If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you*.

*Please note this only applies to customers located with the European Union.

 

Returns Policy 

 

Where goods are simply unwanted and notification is received after the 7 day cooling off period, we will be delighted to offer an exchange or a gift card to the value of the goods within 28 days of you receiving the goods.

In this instance, please notify us of your intent to return the goods in writing, or by email to info@pointderose.be  .Items must be unused and in a perfect resalable condition, accompanied by a valid order reference. Point de Rose are not liable to cover costs of returned goods where the items are simply unwanted or no longer required unless returned within the 7 Day Cooling Off period by European Union customers only.

Once the 28 day period has passed we have the right to refuse exchanges of any unwanted items.
Should you experience any issues with your order, please contact our Customer Service team on free phone +32 50 34 53 84 or via email at info@pointderose.be  .Our lines are open from 10.00am-6pm, 7 days / 7 (GMT).

Faulty/ Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact our Customer Service team on free phone +32 (0) 50 34 53 84 or via email at info@pointderose.be . Our lines are open from 10.00am-6pm, 7 days / 7 (GMT). The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.

Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.

Where goods are believed to be faulty, please notify us of your intent to return the goods in writing, by fax or by email. All goods believed to be faulty will be required for Quality Review. Once this item(s) have been received, a Quality Review Investigation will take place which can take 5-7 working days to complete. Correspondence will be made directly with the customer.

Returns Procedure

All returns should be wrapped securely in the same packaging in which the items were originally received, with the returns reference clearly displayed on the exterior. The returns reference will be supplied by the Customer Service team upon notification of the intention to return the goods.

Our return address is:
Bvba Point de Rose

Wollestraat 27

8000   Brugge

Belgium


If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/ exchange for damages caused by insufficient packaging.

We recommend that returns are made via recorded delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.

Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for a refund (please refer to Distance Selling Regulations), the free gift must also be returned in order for the credit to be performed.

Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for an exchange, the free product must also be returned in cases where the value/ type of the exchanged items no longer meets the criteria requirement to qualify for that promotion.

Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. The discounted products must therefore either be returned or they shall be charged at the full retail price.

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where the goods have been received as a gift, items may be exchanged for alternative products or the amount can be applied to a Point de Rose gift card.

Where a refund is due, this will be processed onto the credit/ debit or Point de Rose gift card with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.